RCMS (Rental Control Management System)

Pacific Rental Solutions, Inc. prides itself in providing world-class support for all our product offerings.

We have a dedicated expert support staff that is thoroughly versed in all the intricacies of installing, using and maintaining the RCMS Professional rental software and the associated Sage Pro ERP accounting software.

Our offices are open from 9:00am to 5:00pm Pacific Time. Our offshore programming team is working during our off hours and so we maintain a 24hr ‘round-the-clock’ shop.

We provide comprehensive support materials for our clients on our website, including manuals, demonstration videos, tips and notes for users.

If you're having a problem or have a question for a tech support specialist click on the "Report Issues" link below. By doing this you will have a complete history and status of every issue you have ever reported.

*Submit a support request*
	Report issue or check status of previously reported issue

*RCMS Knowledge Base - Common errors and fixes.*
	Knowledge Base

*RCMS documentation and help files*
	RCMS 7.3 Enterprise Edition Manual - 9.1MB download
	RCMS 7.3 Small Business Edition Manual - 12MB download
	DocOnDisk for RCMS Pro 7.3 Enterprise Edition. Includes all Sage Pro ERP and RCMS Pro documentation - 42MB download
	RCMS System Requirements - Minimum recommended requirements for running RCMS Rental Software.

*Installation*
	RCMS 7.3 Enterprise Edition Install Guide - Step by step instructions for installing RCMS 7.3 Enterprise Edition and importing data from previous versions.
	RCMS 7.3 Small Business Edition Install Guide - Step by step instructions for installing RCMS 7.3 Small Business Edition.
	RCMS 7.3 SBE Workstation Installer


*RCMS Updates*
	Enterprise Edition - Requires customer ID and password
	Small Business Edition - Requires customer ID and password

For phone support call (707) 544-4778

Rental Control Management System Support Page